GREAT

SATISFACTION

COMES

FROM SHARING

WITH OTHERS

Trust in action

Standing on the edge of the precipice, do you jump? Unless you’re a particularly extreme thrill-seeker, most of us would take a pause to consider the options – and the safety harness – before making a skydive or bungee jump. Beyond the exhilaration of the plunge,...

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The main purchasing standard is quality

Currently 9 out of 10 consumers indicate that their purchasing decisions are based on the quality of the product, compared to 3 or 4 out of 10 a decade ago as shown by ongoing surveys of customer buying patterns in major international markets as stated in the article...

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Happy holidays digital Shopping 2016!

Quality is not what happens when what you do matches your intentions. It is what happens when what you do matches your customers’ expectations. — John Guaspari THIS HOLIDAY SEASON LISTEN TO THE VOICE OF THE CUSTOMER…. I WANT IT NOW According to PwC, this holiday...

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Quality by the Numbers….the Price of Non-Conformance

FORMULA FOR THE COST OF POOR QUALITY The amount of time and money that companies invest in tracking and managing nonconformances due to the COST OF POOR QUALITY (COPQ) is staggering. As stated in the article The Absolutes of Quality: The Price of Non-conformance....

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High Expectations: Top Quality with Zero Defects

The level of importance of Quality Assurance and Testing has increased for global organizations due to the digital revolution and the importance of the customer experience. As noted by the World Quality Report,the speed of digital transformation and the reduction of...

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