Happy holidays digital Shopping 2016!

Quality is not what happens when what you do matches your intentions. It is what happens when what you do matches your customers’ expectations. — John Guaspari THIS HOLIDAY SEASON LISTEN TO THE VOICE OF THE CUSTOMER…. I WANT IT NOW According to PwC, this holiday...

Quality by the Numbers….the Price of Non-Conformance

FORMULA FOR THE COST OF POOR QUALITY The amount of time and money that companies invest in tracking and managing nonconformances due to the COST OF POOR QUALITY (COPQ) is staggering. As stated in the article The Absolutes of Quality: The Price of Non-conformance....